Refund and Cancellation Policy

Refund and Cancellation Policy

Property Friends is committed to providing exceptional property investment guidance services that assist you achieve your financial goals. This Refund and Cancellation Policy outlines the situations under which refunds or cancellation options may be available.

Circumstances for Refunds

We will consider a full or partial refund in the following situations:

Dissatisfaction with Service: If you are unhappy with the quality of our services and we are unable to resolve the issue to your satisfaction within a reasonable timeframe (typically 10 business days), you may be eligible for a refund. This is always subject to the Property Friends Terms and Conditions or any other signed agreements.

Failure to Meet Agreed-Upon Objectives: If we demonstrably fail to meet the specific performance objectives outlined in your service agreement, a refund may be available. This requires documented evidence of the agreed-upon objectives (e.g., occupancy rate target, rental income increase) and our shortcomings in achieving them.

Cancellation Options

  • Initial Cancellation Window: You may choose to cancel your service agreement within 3 days of signing without penalty. A full refund of any fees paid will be issued, minus any administrative costs incurred during the onboarding process (e.g., background checks, initial assessment and the like).
  • Mid-Term Cancellation: Cancellation of services before the agreed-upon term may not be possible, and will incur a cancellation fee as outlined in the service agreement. This fee helps cover the time and resources invested in managing your property up to that point.

Refund Request Process

To request a refund, please follow these steps:

  • Submit a written request: Formally notify us of your request for a refund or cancellation via email or letter. State the reason for your request and include any relevant documentation supporting your claim (e.g., service agreement, communication records, performance data).
  • Review and Communication: We will review your request and respond within 10 business days. We will attempt to understand your concerns and explore solutions to address your dissatisfaction before proceeding with the refund process.
  • Refund Determination: If a refund is approved, the amount will be determined based on the nature of the situation, the services rendered, the remaining term of the agreement, and any applicable cancellation fees. This will be based on our sole discretion and determination.
  • Refund Timeline: Approved refunds will be issued within 10 business days following the final decision.

Limitations and Exceptions

  • Non-Refundable Deposits: Any initial deposit paid may be non-refundable depending on the service agreement and Property Friends Terms and Conditions. This deposit typically covers initial setup costs and administrative fees.
  • Time Limits: Refund requests must be submitted within 3 days of the alleged service issue or failure to meet objectives. Cancellation requests outside the initial cancellation window will be subject to the mid-term cancellation terms.

Communication of Refund and Cancellation Policy

This Refund and Cancellation Policy will be clearly communicated to all clients before they enter into a service agreement with Property Friends. We will provide a copy of this policy electronically (e.g., during the quote process) or include it within the service agreement itself.

By utilizing our services, you acknowledge that you have read and understood this Refund and Cancellation Policy.

We encourage open communication and strive to resolve any concerns promptly. If you have any questions regarding this policy, please don’t hesitate to contact us.

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